Privacy Policy: Wellspring Registered Massage

At Wellspring Registered Massage, we are committed to protecting the privacy and confidentiality of our clients' personal and health information. This policy outlines how we collect, use, and safeguard your data in accordance with the British Columbia Personal Information Protection Act (PIPA).

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1. Information We Collect

To provide safe and effective massage therapy treatments, we collect the following information:

• Contact Information: Name, address, phone number, and email address.

• Health History: Medical conditions, medications, injury history, and treatment notes (as required by the CMTBC).

• Payment Data: Billing information for services rendered.

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2. How We Collect Information

We collect data through the following platforms:

• Wix: Our website provider, which may use cookies to improve your browsing experience.

• Noterro: Our secure, PHIA-compliant clinic management software used for online booking, intake forms, and electronic charting.

• Direct Interaction: Information provided during in-person consultations at our location within Tailored Fitness.

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3. Purpose of Collection

Your information is used strictly for:

• Scheduling and confirming appointments.

• Assessing your health needs and providing safe massage therapy treatments.

• Informing you of clinic updates or appointment changes.

• Billing purposes (including third-party insurance claims, if applicable).

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4. Consent and Disclosure

We will not disclose your personal information to third parties without your explicit written consent, except:

• When required by law or legal proceedings.

• For the purpose of direct billing to your insurance provider (if requested by you).

• To other healthcare providers within your circle of care, only with your permission.

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5. Data Storage and Security

• Digital Records: Noterro utilizes encrypted, secure servers to store your health records.

• Retention: As per CMTBC regulations, we retain clinical records for at least 16 years from the date of the last entry (or 16 years after a minor reaches age 19).

• Physical Security: While we operate out of Tailored Fitness, any physical documents are kept in locked, secure storage.

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6. Your Rights

You have the right to:

• Access your personal health record.

• Request a correction to any inaccurate information.

• Withdraw consent for the use of your contact information for marketing (e.g., newsletters).

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7. Contact Us

If you have any questions regarding your privacy or wish to access your records, please contact our Privacy Officer:

Wellspring Registered Massage Attn: Privacy Officer Email: wellspringrmtbc@gmail.com Location: Inside Tailored Fitness, Sparwood, BC